Frequently Asked About Our Terms
No. Our terms prohibit multiple accounts from the same person. If we detect duplicate accounts, we close all of them and may forfeit any balance. Use one email and one registered payment method per account to stay compliant.
Your withdrawal request will be rejected by our system before reaching your DANA, OVO, GoPay or QRIS account. You can only withdraw funds you have in your account. If you see a balance discrepancy, contact support immediately with your transaction history.
Withdrawal limits depend on your account age and verification level. New accounts may have lower daily limits; these increase after 30 days and full ID verification. Check your account settings under 'Withdrawal Limits' for your current cap.
Most withdrawals process within 15 minutes once verified. QRIS transfers may take up to one hour during high-traffic periods. If your withdrawal has not arrived after two hours, contact support with your transaction reference number for investigation.
Violations range from minor (betting limits) to severe (fraud, underage play). Minor breaches result in a warning; repeated violations lead to temporary suspension. Severe breaches result in permanent account closure and forfeiture of funds where permitted by local law.
Yes. Email support or use the 'Request Data Export' option in your account settings. We will compile your deposits, withdrawals, game play logs and personal details into a single file and send it to your registered email within five business days.
Contact our support team with your account details and a clear description of your dispute. We will review the decision and respond within three business days. If unresolved, escalate in writing and we will involve our compliance team for a final determination.
